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Frequently Asked Questions

At Parc Grove Bed & Breakfast there are not many dos and don’ts … the most important ones are in this FAQs, together with other information that you might find useful.  The fixtures and fittings of every room are checked prior to guest arrival in order to ensure that the room is as good for the next guest as it was for you.
Check in time: between 17:00 and 22:00.
Early check in: between 14:00 and 17:00, £5 per person.
Late check in is by prior arrangement.
Check out time: before 10:30.
Late check out: between 10:30 and 12:30, £5.00 per person.
We accept the following forms of payment: cash, cheque, BACS transfer. Children under 14 years are accepted by prior arrangement.  Child reductions are available.
No pets are permitted in the house or the grounds, in order to minimise the possibility of damage to fixtures and fittings in the house.  We also keep chickens, which are easily distressed by inquisitive dogs.
Early breakfast (before 07:00) is by prior arrangement and will be a continental style breakfast.
Alcohol purchased off-site by guests may be consumed in a responsible manner on the premises.
Parc Grove has a non-smoking policy throughout the house and grounds.   
Noise: guests are asked to respect other people at all times, particularly after 22:00.
Return of possessions left behind at Parc Grove: there will be a packing, postal and administrative charge, payable prior to the return of possessions.
Non-return of hired/borrowed goods: these must be returned within 10 days of departure, otherwise the cost of replacement plus an administrative fee will be charged.
For further details including Cancellation and Amendment of the booking: please read the full Booking Terms and Conditions. 

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Access Statement

There is designated off-street parking for guests close to the front door of the house. 
Guests are welcome to use the gardens, some of which are on the level or gentle slopes; however, guests are advised that there are flights of steps without handrails in parts of the garden.
Parc Grove is on two floors with all guest bedrooms on the first floor.  There is a hand rail on one side of the staircase. On the ground floor there are no steps in guest frequented areas. 
Accommodation
Cadair Berwyn and Owain Glyndŵr en-suites: there is a small step into the shower cubicle.
Afon Dyfrdwy private bathroom: there is an end of bath shower within a conventional bath.
The en-suites and bathroom are all supplied with non-slip mats.
Mobility impaired guests
Car parking is no more than 20 metres from the front entrance.  There are two small steps into the porch. All guest bedrooms are upstairs. As the bedrooms are upstairs, Parc Grove Bed and Breakfast is not wheelchair accessible.  The stairs to the first floor can be managed by stick users.
Visually impaired guests
Menus and most Parc Grove Bed and Breakfast information sheets are available in large print.
Hearing impaired guests
Please let us know if you have a hearing impairment, so that we can take appropriate action in the event of an emergency.
For our full Access Statement please read more
Please contact us if you have any further questions to find out whether Parc Grove Bed and Breakfast meets your accessibility needs.

Sustainability Statement        

We endeavour to have an environmentally friendly household.  We try to avoid using products with excess packaging, particularly breakfast foods and toiletries.  Guest washing and showering liquids are free of parabens, SLES and propylene glycol.   Cleaning, laundry and dishwashing liquids have little or no petrochemical additives and are biodegradable and perfume free.  
We use locally sourced products wherever reasonable in order to reduce our carbon footprint.  We are aware of our water and heat consumption and encourage guests not to use either unnecessarily.  Wherever possible we recycle domestic and garden resources.

Booking Terms and Conditions for Parc Grove Bed and Breakfast

Thank you for booking with Parc Grove Bed and Breakfast.  Please read our Terms and Conditions of booking below by clicking on a heading:-

Booking Terms

In the following Terms and Conditions we/us/our refers to Jennifer Brake and David Evans the proprietors of Parc Grove Bed and Breakfast and contractors whilst acting in the course of employment; you/your refers to the person or legal body responsible for making a booking with Parc Grove Bed and Breakfast.
'Booking' means any order for our products or services on this site that is accepted by us.  When you make this booking you are entering an agreement with us and confirmation of a booking by you is deemed acceptance of our Terms and Conditions.  You are given a reservation number when making the booking.  The reservation number must be retained by you in order to access the booking details or make a cancellation, part cancellation or amendment.  Once you have booked your stay and we have accepted your booking as a result of receiving an agreed deposit or the full amount, our agreement is a legal contract and any deposit you have paid is non-refundable.  The contract is concluded when we have received full payment from you, unless otherwise agreed in writing.
In order to make a booking you must be able to enter into a legally binding contract and be over 18 years old and have sufficient monies to fully pay for your booking.

Prices

All published prices include VAT where applicable at the current rate.  For current prices and linked information please see our Tariff and Online Booking page.  Q/boro please add clickable link to tariff page.  The Accommodation price includes the accommodation and breakfast for the dates, the number of nights, the number of guests and the room(s) chosen by you.   The Services price is for any additional services you book before your stay. If you change the dates, the number of nights, the number of guests or the room(s), the Accommodation and Services rates are subject to change.   You are liable for any additional services that you use during your stay.

Payment

Telephone bookings using BACS transfer or cheque
If the booking is made more than 7 days from the agreed date of your arrival a deposit equal to the first night’s Accommodation rate will be paid by BACS or cheque at the time of booking. The Accommodation balance will be payable in full on presentation of the invoice at check-out. If the booking is made within 7 days of the agreed date of your arrival the total Accommodation amount payable will be paid by BACS or cheque at the time of booking. If the booking uses all three bedrooms at the same time and is made more than 21 days of the agreed date of your arrival a deposit equal to the first night’s Accommodation rate will be paid by BACS or cheque at the time of booking. The Accommodation balance will be payable in full on presentation of the invoice at check-out. If the booking uses all three bedrooms at the same time and is made within 21 days of the agreed date of your arrival the total Accommodation amount payable will be paid by BACS or cheque at the time of booking. We will send you an email or letter to confirm your telephone booking.

Arrival and Departure

Your accommodation is available to you from 17:00 on the date of arrival, unless otherwise arranged with us.  You are required to confirm with us if you plan to arrive after 22:00. 
You are required to leave your accommodation by 10:30 on the day of departure, unless otherwise arranged with us.

Cancellation, Part Cancellation and Amendment

If you need to cancel, partly cancel or amend your booking please contact us immediately.
The term cancellation includes failure by any or all of the guests to arrive and take up your booking on the date of arrival shown on your booking confirmation.  The term cancellation includes cancelling any part of your booking.  The term cancellation includes a reduction in the number of guests in your booking.
The term amendment includes changing the full booking to other dates.
Before cancelling please remember that it may be possible to amend your booking, simply call and we will see what can be arranged.
To make a cancellation, partial cancellation or amendment you are required to speak to us on 01490 430 880.  Please note that messages left on the answer phone do not constitute a confirmed cancellation, partial cancellation or amendment.
If you cancel your Accommodation booking more than 7 days before the date of arrival shown on your booking confirmation you will be given a refund of monies paid.
If you cancel your Accommodation booking less than 7 days before the date of arrival shown on your booking confirmation you will charged the full amount of the booking.  We will endeavour to re-let the accommodation on your behalf and, if successful, we will refund the cost less a £30.00 administration fee.
If your booking uses all three bedrooms at the same time and you cancel your Accommodation booking more than 21 days before the date of arrival shown on your booking confirmation you will be given a refund of monies paid less the deposit.
If your booking uses all three bedrooms at the same time and you cancel your Accommodation booking less than 21 days before the date of arrival shown on your booking confirmation you will be charged the full amount of the booking.  We will endeavour to re-let the accommodation on your behalf and, if successful, we will refund the cost less a £30.00 administration fee.
We strongly recommend that you take out appropriate holiday/travel cancellation insurance.

Conditions of Stay

The following Conditions of Stay are intended to ensure that all guests have a pleasant and safe stay at Parc Grove Bed and Breakfast and to allow us to comply with fire, health and safety regulations.
Noise: you are asked to respect all other people at Parc Grove Bed and Breakfast and our neighbours at all times, particularly after 22:00.
No open flames of any kind are permitted in guest bedrooms and we have a non-smoking policy throughout the house and grounds.  Failure to comply with this condition will lead to an immediate termination of your stay as described in the Termination Policy.  We will charge you an administration fee, the cost of professional cleaning and/or replacing any damaged fixtures and fittings and any consequent loss of our bookings as a result of smoking by you.
Alcohol purchased off-site by you may be consumed in a responsible manner on the premises. If this results in any damage, you will be charged as described in Damage to Parc Grove Bed and Breakfast.
Damage to Parc Grove Bed and Breakfast: The fixtures and fittings of rooms used by you are checked prior to your departure.  You will be charged the cost of replacing missing or damaged items as appropriate, including professional labour costs and administration costs.  There will be additional charges every night a room cannot be let out as a result of damage you have caused.  If damage or missing items are identified after your departure, you will be notified and charged accordingly.  Please report any damage or losses as soon as they occur; we reserve the right to make an additional charge of £50.00 if you do not report damage or loss.
Children under 14 years are accepted only by prior arrangement. We do not have cots or high chairs.  Child reductions are by prior arrangement.  Anyone under the age of 18 years must be in the company of a responsible adult at all times in the house and gardens and must share a bedroom with a parent.
No pets are permitted in the house or the grounds, in order to minimise the possibility of damage to fixtures and fittings at Parc Grove Bed and Breakfast.  We also keep chickens, which are easily distressed by inquisitive dogs.
Early breakfast (before 07:00) is by prior arrangement and will be a continental style breakfast.
Use of the drying room: do not make any attempt to change the settings of the driers or the dehumidifier. Inform us if there is a problem with the drying room.
Use of the cycle washing facility: do not use water unnecessarily.  The facility must be left in a clean and tidy condition.
Return of possessions left behind at Parc Grove Bed and Breakfast: you will be charged for packaging and post and an administration fee, payable prior to the return of possessions.
Non-return of hired/borrowed goods: you must return these within 10 days of departure, otherwise you will be charged the cost of replacement plus an administrative fee.

Wi-Fi Internet Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use below (the ‘Terms’).  If you do not agree to all of the Terms, you cannot use the Service.  This is a legal agreement (?Agreement?) between you and Parc Grove Bed and Breakfast governing your access to and use of this Wi-Fi Service (the ?Service?). By using the wireless network you are acknowledging that you have read all the Terms of this agreement, understand them and agree to be legally bound by them. Parc Grove Bed and Breakfast reserves the right to monitor your communications and activities via this service (including their content) during transmission and in connection with use of this Service, and may disclose any such information for the purpose of ensuring your compliance with this agreement, applicable law, cooperating with legal authorities, and otherwise protecting the rights, property and interests of Parc Grove Bed and Breakfast. You agree that your use of this Service is a privilege and not a right. You agree that you are fully responsible for your activities while using this Service (including any content, information and other materials you access or transmit via this Service), and that you shall bear all risks regarding use of this Service. You agree not to use this Service to engage in any prohibited, unlawful, infringing, torturous or harmful conduct; violate another party?s intellectual property, privacy or other rights; or otherwise interfere with the operation, use or enjoyment of any service, system or other property. You are responsible for your security and privacy. There are privacy and security risks associated with wireless communications and the Internet generally. You acknowledge that Parc Grove Bed and Breakfast makes no assurance that your communications or activities will be or will remain private or secure, and agree that Parc Grove Bed and Breakfast assumes no responsibility in that regard. You agree that you are solely responsible for your own privacy and security in using this Service, and for implementing any protections you deem to be appropriate to protect and secure your privacy, and your activities, hardware, software and systems.

Disclaimer of warranty

You acknowledge and agree that this Service is provided ‘as is’, ‘with all faults’, and ‘as available’, you further acknowledge and agree that Parc Grove Bed and Breakfast disclaims all warranties and representations of any kind, whether express, implied or statutory.

Termination of service

You agree that Parc Grove Bed and Breakfast may, at any time and for any reason, change, terminate, limit or suspend this Service (in whole or in part) or your access to this Service. Upon any termination, your rights to use this Service will immediately cease.

Termination Policy

We reserve the right at our discretion to terminate your booking immediately if you engage in unacceptable behaviour that causes damage, disturbance or nuisance or the result of your actions may endanger or offend others.  In these circumstances you will not be liable for refunds or compensation and you must pay for all outstanding monies due to us.

Liability

We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course of employment.
Faults and Complaints: Any fault or complaint must be reported to us at the time of occurrence.  Any complaints received after the event will not be accepted. The failure of the utilities or our property or equipment will be addressed as soon as possible and we do not accept liability for any inconvenience caused.  The condition of all equipment and the property is checked regularly.

Availability of Accommodation and Services

We would only cancel or amend your Accommodation booking if accommodation was not available for reasons beyond our control. Under these circumstances we would try to offer you a suitable alternative, but would not be held responsible if this is not possible.  If this was not possible or unacceptable for you, we would refund all cancelled Accommodation monies.
We would only cancel or amend your Services booking if services were not available for reasons beyond our control. Under these circumstances we would try to offer you a suitable alternative, but would not be held responsible if this is not possible.  If this was not possible or unacceptable for you, we would refund all cancelled Services monies.
Our liability would not extend beyond any refunds.

Data Protection

Any data gathered during the course of your booking may be held on computer. Such data may be processed by Parc Grove Bed and Breakfast under the guidelines of the UK Information Commissioner’s Office.  By making your booking, you consent to this processing of information.

Disclaimer and Terms and Conditions of the Parc Grove Bed and Breakfast

We use reasonable measures to ensure that all data on this website is accurate and we will correct any errors, inaccuracies or omissions as soon as possible when we are made aware of them. However, we cannot be held responsible for any errors, inaccuracies or omissions on this website and any reliance you place on the website content is entirely at your own risk.
For your convenience this website contains links to external/third party websites. Unless otherwise stated we do not represent, endorse or hold any responsibility for any such third party websites. If you click on a link from this website to any third party website you do so entirely at your own risk.
We cannot accept any responsibility for any direct or indirect damage to or loss of data on your computer as a result of using this website or any third party websites.  We cannot accept any responsibility for any financial loss as a result of using this website or any third party websites.
Every effort is made to ensure that this website is running correctly.  However, we accept no responsibility for the website being temporarily unavailable for reasons beyond our control.
Copyright of Website Content: If you download or print any content from this Parc Grove Bed and Breakfast website it must be for personal use only and any such use of the material must acknowledge the copyright as follows © 2017 Parc Grove. You are not permitted to make any commercial gain as a result of printing or downloading this material or using it in any way. You are not permitted to edit or change any material on the website. You are not permitted to reproduce or show any of the website content in public without our written consent. Unless otherwise stated, we or our licensors own and reserve the intellectual property rights of the website and its content.

Variation of any Parc Grove Terms and Conditions

We reserve the right to update or amend without notice the Booking Terms and Conditions for Parc Grove Bed and the Breakfast and the Disclaimer and Terms and Conditions of the Parc Grove Bed and Breakfast Website.   Any changes to these Terms and Conditions will be placed on the Parc Grove Bed and Breakfast Website.

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